For Tetra Pak we are searching for a Global Service Desk Consultat (swedish/english/spanish) to Provide IT support for users IT environment remotely via phone/webchat and/or using remote assistance tools.

You will uses the knowledge to improve business processes by analyzing company's needs and implementing solutions. Some of their responsibilities may include: Defining technical architecture, Training team members, Monitoring and testing implemented tools, and Solving complex situations.

Responsibilities:

• Resolve tickets within SLA and quality targets
• Follow ITIL processes (Incident, Request, Problem Management)
• Participate in continuous improvement and shift-left initiatives
• Act as technical support escalation point within GSD
• Ensure high end-user satisfaction and communication

• Language Skills (Mandatory):

  • Swedish: Excellent spoken and written
  • English: Excellent spoken and written
  • Spanish: Excellent spoken and written

  Technical Skills (Enhanced - More Technical Profile):

  • Strong hands-on experience in Microsoft ecosystem (Windows 10/11, O365, Teams, OneDrive, Exchange)
  • Experience in Active Directory (user/account management, permissions)
  • Knowledge of Azure AD / Entra ID basics
  • Understanding of network fundamentals (VPN, DNS, connectivity troubleshooting)
  • Experience with ITSM tools (preferably ServiceNow)
  • Ability to perform advanced troubleshooting via remote tools
  • Basic understanding of endpoint management tools (Intune/SCCM)
  • Experience with hardware and device troubleshooting
  • SAP Systems knowledge

  Support Skills:

  • Provide support via phone, chat, and remote tools
  • Strong troubleshooting and analytical skills
  • Ability to handle technical escalations independently
  • Experience working in a global support environment

• Personal Skills:

  • Strong ownership and accountability
  • Ability to work under pressure in high-volume environments
  • Structured and organized way of working
  • Strong stakeholder communication skills
  • Team player with proactive mindset

  Start date: 01.09.2026

• End date: 31.08.2027

  Workload: 100%

  Location: Onsite Lund, Sweden. some remote after a while is ok.

  On-boarding info: A drug test needs to be performed before assignment starts

  Equipment: The consultant is expected to bring his/her own computer and phone

  We often present candidates on an ongoing basis. This means that we sometimes remove the assignment from our website earlier than the last application day. If you are interested in an assignment, we recommend that you apply immediately.