We are looking for a Content Designer for our client with strong expertise in content personalisation, UX writing, and content strategy to join a multidisciplinary digital product team.In this role, you will design, write, and produce personalised, data- and AI-driven content across multiple digital channels and content management systems. Working closely with product management, UX designers, developers, data scientists, and fellow content professionals, you will help create seamless, personalised customer experiences throughout the entire user journey.
Your responsibilities

• Design and deliver personalised content experiences across web, mobile, and other digital touchpoints.
• Develop and execute omnichannel content strategies that support end-to-end customer journeys.
• Create content variants for different audiences, behaviours, and use cases, leveraging personalisation and AI where appropriate.
• Write master content in English and localise it into Finnish while ensuring consistency across channels.
• Produce and maintain content within content management systems.
• Ensure all content is clear, understandable, accessible, inclusive, discoverable, and aligned with the brand's tone of voice.
• Collaborate closely with cross-functional teams, including Product Management, UX Design, Engineering, Data Science, and Content Specialists, to continuously improve the customer experience.

We're looking for someone with

• Strong experience in Content Design, UX Writing, Copywriting, or Content Strategy.
• Experience creating personalised digital content and omnichannel customer journeys.
• Excellent writing skills in English and Finnish.
• Understanding of content design principles, accessibility, usability, localisation, and inclusive language.
• Experience working with content management systems and digital product teams.
• Ability to collaborate in agile, cross-functional environments and translate business goals and user insights into effective content solutions.
• Familiarity with AI-assisted content creation, experimentation, and data-informed content optimisation is considered an advantage.