Role overview:

We are partnering with a global IT services organization to enhance digital workplace services and end-user experience across distributed teams.

Key responsibilities:

• Manage and optimize digital workplace environments (M365, Intune, VDI)

• Support device lifecycle management and endpoint security

• Improve user experience through automation and self-service solutions

• Provide 2nd/3rd line support and continuous service improvements

• Collaborate with security and infrastructure teams

Profile:

• Experience with Microsoft ecosystem (M365, Endpoint Manager, Azure AD)

• Knowledge of VDI solutions (Citrix, VMware Horizon)

• Strong troubleshooting and user-focused mindset

• Familiarity with ITIL processes