We are looking for an experienced UX Designer to join a client project focused on redesigning a consumer self-service portal in an international e-commerce environment.The goal is to design a unified and efficient self-service portal for the brand’s e-commerce platform. The solution should reduce the workload on customer service while enabling customers to independently manage their interactions.
As a UX Designer, you will be responsible for the user experience design and concepting of the self-service portal. 
Your work will include:

• End-to-end UX design of the customer service portal and self-service solution
• Designing user flows that enable customers to independently complete their tasks
• Leveraging existing customer interviews and identified pain points in the design process
• UX concepting of a chatbot (new platform to be introduced)
• Designing solutions for a setup where phone support will be discontinued
• Ensuring seamless integration and coherence across multiple services and systems
  
  

Project Status

• UX work is starting soon
• The project is active and ongoing
  
  

What We’re Looking For

• Strong experience in UX design for digital services
• Proven track record in user-centered design and complex service ecosystems
• Ability to design clear and efficient user flows
• Experience with AI, chatbot design, or self-service solutions is considered an advantage
• Fluent English skills (all documentation is in English)
• Finnish language skills are not required
  
  

Ways of Working

• Hybrid model
• Onsite meetings at the client’s office in Helsinki
• Otherwise, the team works mostly remotely
  
  

Start & Duration

• Start: within approximately 1 month
• Duration: to be confirmed